The All-in Grand package offers gourmet dining at Grand Residences in El Faro Grill and Flor de Canela restaurants, casual lunches at Heaven Beach Bar and Grill, the Lobby All Day Café, signature mixology, top shelf liquors, a selection of wines, non-alcoholic beverages, theme nights, 24-hour Room Service, minibar replenished daily.

Grand Residences Owners and Members have a special rate if they decide to purchase the All-in Grand package for their stay.

No, the All-in Grand package is exclusive to Grand Residences dining venues. The REFINE All-inclusive package available at The Royal Cancun, The Royal Sands and The Royal Haciendas is a different product with different pricing and offerings, liquor brands and more.

If you plan to visit The Royal Sands, The Royal Cancun, The Royal Haciendas, dine at Hacienda Sisal or Gran Salón Hacienda Sisal, a credit card will be required to pay for meals and drinks.

Call 1 800 791 4419 US/Canada Toll Free or 1 800 0085 252 Mexico Toll Free for additional information. You can also ask at the Front Desk upon arrival at Grand Residences.

You can book the All-in Grand package before you travel by calling 1 800 791 4419 US/Canada Toll Free, 1 800 0085 252 Mexico Toll Free. The package is also available from the Front Desk upon arrival at Grand Residences.

Grand Residences owners and members can purchase the All-in Grand package upon arrival at Grand Residences. Pre-purchase is available by calling 1 800 791 4419 US/Canada Toll Free, 1 800 0085 252 Mexico Toll Free. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.

The Registry Collection Exchangers must purchase the All-in Grand package for the duration of their stay and may pay upon arrival. Pre-purchase is available now by calling 1 800 791 4419 US/Canada Toll Free, 1 800 0085 252 Mexico Toll Free. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.

Renters may call the following numbers for reservations:
1 800 791 4419
US/Canada toll free

1 800 0085 252
Mexico Toll Free

No. The All-in Grand package will be optional for all guests staying in an owner’s/member’s unit with or without the owner or member being present, i.e., staying as an Owner Loan. The special Member rate for the all-inclusive package is only available for the children, spouse and parents of the owner or member.

No, the All-in Grand package will be optional for Grand Residences Owners and Members, unless they rent the units through an online travel agency such as Expedia or Orbitz.

Yes, if the Owner or Member is staying at Grand Residences during the same dates. However, owners and members will have a limit on the number of additional units they can rent for third parties without the All-in Grand package being mandatory. Owners and Members will be allowed to rent as many additional units for third parties as they show in their membership agreement without the All-in Grand package being mandatory. That is, each membership agreement allows for one rental week for a third party. Once they exceed this limit, guests will have to purchase the All-in Grand package. For example, if a member owns weeks 21 and 22, they will be allowed to rent up to two additional units for third parties without a mandatory All- in Grand package.

The owner or member may rent an unlimited number of units without a mandatory All-in Grand package if the member is staying in the unit. If the owner or member is renting for a third party, then he/she will have a limited number of additional units they can rent without a mandatory all-inclusive package (see answer to question 8).

Yes, the All-in Grand package is mandatory for timeshare owners who do not own at Grand Residences and are vacationing at the resort through The Registry Collection.

If a Grand Residences Owner or Member exchanges their week(s) and gives it (them) to a non- member third party via a Guest Certificate, said Guest will have optional access to the All-in Grand package. This policy is only valid if the Grand Residences Owner or Member uses a Grand Residences week for the exchange. If he/she uses a week that is not one of his/her Grand Residences membership weeks, this courtesy cannot be granted. Only one Guest Certificate per Grand Residences membership agreement is allowed. In other words, for each week owned, one Guest Certificate can be given to a non-member who will have optional access to the All-in Grand package.

The All-in Grand package is mandatory for all Getaway reservations not being used by the Owner or Member and there are no exceptions.

Grand Residences Owners or Members who prefer to rent additional weeks with the All-in Grand package are able to do so at discounted rates. At the time of booking, it is important that you inform the reservation agent that you are looking to rent the All-in Grand package. EP Rates are not applicable for adding on the All-in Grand package at Member Rates, these are only applicable to weeks of Membership, Exchange (Internal or External), Signature Club Reservations, Owner Loan and Elite Experience stays.

If a Grand Residences Owner or Member rents an EP room and upon arrival decides to take the All-in Grand option, the rental rate will be recalculated at the current All-in Grand Member rental rate.

*IMPORTANT NOTE: The All-in Grand Owner/Member rate is not applicable when a Grand Residences owner/member rents a unit. If an owner/member wishes to rent, they must either rent their accommodations European Plan or with All-in Grand included in the rate. In both cases Grand Residences Owners/Members have special discounted rates.

All-in Grand package hours are from 11 a.m. until 4 p.m. the next day.

No. Your annual Club Service Fee is not affected by the All-in Grand package. The All-in Grand package has a separate budget.

An All-in Grand multiweek rate is available for owners and members who will be staying at Grand Residences for multiple weeks. It is not applicable with other All-in Grand promotions.

Tomahawk, cowboy and T-bone premium steaks, the Protein menu available through Room Service, Halal and Kosher food are not included in the All-in Grand package and additional charges apply, subject to availability. Certain liquor brands are not included in the All-in Grand package, such as wines on the premium wine list.

Thanksgiving, Christmas and New Year’s Eve dinners at Grand Residences are included in the All-in Grand package.

Theme nights such as the BBQ, Italian Night, Taco Tuesday, Seafood Night and French Night and other dining experiences such as Afternoon Tea, Beach Bonfire, cooking and mixology classes are included in the All-in Grand package. Reservations are required.
   Tequila Tasting, Wine Tasting and Wine Pairing Experiences, romantic dinners and Chef’s dinners and other private catering services are not included in the All-in Grand package. They can be booked subject to availability and at an additional cost.

Hacienda Sisal and Club Bistro at The Royal Sands, La Trattoria at The Royal Cancun, Dinner Shows at Gran Salon Hacienda Sisal in Cancun, and Los Murales and Kinoko at The Royal Haciendas are not covered by your All-In Grand package. A credit card will be required for meals and drinks. Reservations are required and are subject to availability. A No Show charge applies for reservations that are not used. A No Show charge applies for reservations that are not used and when the owner/member fails to notify the Concierge that he/she wishes to cancel the reservation.