At Grand Residences we work to offer luxury vacation experiences that exceed your expectations, and we hold the highest standards of service. We are always looking for more dining and activity options to offer you and we take care of the resort during the year to keep it in tiptop condition so that your home away from home is always ready to welcome you. Here is an update on the maintenance projects that have been carried out at the resort this year.
Maintenance projects in 2023
Villas
Technicians pay monthly visits to the resort to inspect ovens, fridges and washing machines in
the units as part of our ongoing villa maintenance program. The original appliances are being
replaced with similar new models as needed. This year, sofas will be reupholstered with a
similar fabric and worn rugs and deck furniture will also be replaced.
Above and beyond the rigorous cleaning and upkeep for every villa, as part of the corrective
maintenance program a consignment of villas is selected each year for in-depth attention,
including painting, furniture stripping and revarnishing and more.
To date in 2023, these additional projects in specific villas have also been completed.
Around the Resort
The maintenance team has been busy around the resort taking care of damage caused by salt,
rust, superficial cracks and general wear and tear in walkways and guest areas. This includes
painting walls, replacing cracked tiles, repainting walls, application of waterproofing products,
repairs to doors, windows and louvers.
Due to changes in the Mexican Smoking Laws, smoking is prohibited in rooms, on terraces and
in guest areas throughout the resort. It is only permitted in designated smoking areas. In order
to comply with these new regulations, earlier this year the resort had to install new signage and
add ashtrays in the designated smoking areas.
The maintenance projects completed around the resort to date are as follows:
Pools & Jacuzzis
As part of the resort pool maintenance program, the following projects have already been completed.
Food & Beverages
Our maintenance team has already completed repairs and improvements in El Faro Grill and
Flor de Canela restaurants, the pool bar and Heaven beach bar. These include painting,
replacing floors and roofing material, replacing chair bases, lighting and certain kitchen
appliances. Behind the scenes, they have also taken care of projects in the restaurant kitchens,
Food & Beverage warehouse and the team members café.
Behind the scenes
Machine House
Maintenance programs in the Machine Room include painting, cleaning and regular checks for
the reverse osmosis system, maintenance for boilers, chillers, motors, pumps, compressors and
other machinery