Concierge Services

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The Grand Residences Concierge team is at your service and ready to help you have an unforgettable vacation. They will take care of every detail so that you can sit back, relax and enjoy yourself.

Professional, knowledgeable and enthusiastic, your Concierge will assist you with golf, spa, fishing, tour and restaurant reservations, private transport• and yacht charters. Do you need information about the area, trip ideas or do you have a special interest such as bird watching or photography? Ask the Concierge to create a memorable sightseeing itinerary for you.

Would you like to surprise your loved ones with flowers or a gourmet meal to celebrate a special occasion? Your Concierge can help you make it a reality by liaising with the Event Coordinator and the Chef to plan beach dinners, gourmet picnics and even parties.

Teaming up with Activity staff, the Concierges also organize special activities and experiences at the resort and in the local area during the year. They may include Mexican cooking, Spanish and Mayan history classes, nature walks, wine tastings and community and conservation initiatives.

If you would like to borrow movies on DVD or a scooter for mobility, these services are available free, just ask your Concierge.

The Grand Residences Concierge team is on call round the clock, from arranging baby-sitting or a butler to laying out treasured family photos prior to your arrival and handling your airport transport.

*Fees apply for some services